Patient & Visitor Information

Updated: 3/7/2023

Ensuring the health and safety of our patients, residents, visitors and staff is our first priority.

To maintain a healthy environment, we request visitors be up to date with all recommended COVID-19 vaccine doses.

For additional information on mask requirements and visitation, see below.

Good Shepherd Rehabilitation Hospital

Visitation hours are 10 a.m. to 8 p.m. daily
Each patient is allowed two (2) adults and one (1) child (age 5 and up who are vaccinated and accompanied by an adult) to visit at a time.
All visitors must wear a mask during visits, including within patient rooms.
No food or drink is allowed in patient-care areas.
Exceptions may be considered for family training and other special needs and approved by the care team.

Good Shepherd Specialty Hospital

Good Shepherd Specialty Hospital follows the visitation policy of Lehigh Valley Hospital – Muhlenberg, our host facility.

We request that all visitors are fully vaccinated against COVID-19. This is for the safety of our patients and staff.

All visitors are required to wear a mask that always covers your mouth and nose. Visitors should always remain in the patient’s room.

Visitors are not permitted to eat or drink while visiting patients. Visitors may visit the café to purchase and consume food and drink.

Failure to comply with hospital policy will result in loss of visitation privileges.

Please note that our visitor policy may change abruptly at any time, depending on the severity of the pandemic.

Two visitors are allowed from 9 a.m. to 8 p.m.
No children under 12 are permitted, unless approved by patient care services leadership.
No visitors are allowed for patients with COVID-19, except for clergy and for patients who are at end-of-life.
Elevator capacity remains limited to allow for social distancing. Visitors must abide by the signage posted in each elevator.

Good Shepherd Rehabilitation Hospital Emily Howatt Pliskatt Pediatric Unit

Each patient is allowed two (2) visitors (age 5 and up who are vaccinated and accompanied by an adult) at a time.
All visitors to the Pediatric Unit are screened and must wear a mask during visits, including within patient rooms.
Exceptions may be considered for family training and other special needs and approved by the care team.

Outpatient Appointments

For all adult and pediatric outpatient appointments (e.g., therapy, physician services), one visitor is permitted to accompany a patient.

Masks are optional.
For pediatric appointments, we request that one adult accompany your child.
NOTE: If you have an Outpatient physician appointment that is in an inpatient facility (e.g., Good Shepherd Rehabilitation Hospital), masks are required.

Long-Term Care

All visitors to Good Shepherd Home – Bethlehem and Good Shepherd Home – Raker Center are screened and must wear a mask during visits.
Practice social distancing (at least 6 feet) as much as physically possible.
We ask that you refrain from consuming food/drink during your visits.
Limit contact with those outside of your intended visitation session and area.

Please reach out to facility administration for additional information:

GOOD SHEPHERD HOME – RAKER CENTER

Carrie Kane, Nursing Home Administrator: [email protected] or 610-776-3127

GOOD SHEPHERD HOME – BETHLEHEM

Buffy Bower, Nursing Home Administrator: [email protected] or 610-807-5678

Vendor and Service Visits

Essential vendor representatives required to service Good Shepherd’s operations or repair/maintain critical equipment are allowed on site to perform those services, including:

HVAC and fire alarm systems
Sanitation and pest control
Delivery of supplies/medications
Utilities and garbage
Contracted staff who perform essential functions, including food service and agency nurses

Vendors should work directly with their Good Shepherd contact to determine how and if service should occur.

Accreditations

Good Shepherd Rehabilitation Network is a recognized leader in providing physical rehabilitation care. Good Shepherd’s facilities and programs and services are accredited by numerous independent agencies. These accreditations confirm that Good Shepherd provides quality care and focuses on facilitating positive patient outcomes.

The Joint Commission

Good Shepherd Rehabilitation Network’s inpatient and outpatient facilities are accredited by The Joint Commission, an independent, not-for-profit organization that accredits and certifies more than 15,000 health-care organizations and programs throughout the United States. It is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

CARF

Fulfilling our promise of quality, Good Shepherd Rehabilitation Hospital overachieves with six programs accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). CARF accreditation is the gold standard for quality in rehabilitation care.

Pennsylvania Department of Health

All of Good Shepherd’s health-care divisions are fully licensed by the Pennsylvania Department of Health, which verifies compliance with state and federal health and safety standards.

National MS Society

The National MS Society has designated Good Shepherd and our partners at Lehigh Neurology as a Comprehensive Care Center for the treatment of multiple sclerosis.

Parking

Good Shepherd’s South Allentown Campus

Our South Allentown campus is at 850 S. 5th St., Allentown, PA 18103, and includes:

If you are visiting our South Allentown campus, our free parking deck is located on South 5th Street. A covered pedestrian bridge connects the third level with the Hyland Center for Health & Technology.

Good Shepherd Specialty Hospital

Free parking is available in front of the Specialty Hospital entrance off Westgate Drive (rear of Lehigh Valley Hospital – Muhlenberg) at 2545 Schoenersville Road, Bethlehem, PA 18017.

Good Shepherd Rehabilitation Hospital Pediatric Unit

Free parking is available in front of the entrance to the Pediatric Unit, 2855 Schoenersville Rd., Bethlehem, PA 18017.

Good Shepherd Home – Bethlehem

Free parking is available in front of the entrance to Good Shepherd Home – Bethlehem, 2855 Schoenersville Rd., Bethlehem, PA 18017.

Dining Services

Various dining options are available for Good Shepherd’s patients, families and visitors.

Good Shepherd Rehabilitation Hospital
Patients at the Good Shepherd Rehabilitation Hospital in Allentown are offered diverse dining options. Menus are posted daily on the units, and special menus (e.g., soft menus) are available upon request.

Patient meal service is provided at the following times:

8 – 8:45 a.m.: Breakfast
12:15 – 1 p.m.: Lunch
5:30 p.m.: Dinner

Rehabilitation Hospital Cafeteria – Operating Hours (Weekdays)

7:30 a.m: Coffee
8 a.m. – 10:15 a.m.: Breakfast
11:15 a.m. – 2 p.m.: Lunch
Grill closes at 2 p.m.
Up for Grabs & Chef Fresh Items are available until 4 p.m.

Rehabilitation Hospital Cafeteria – Operating Hours (Weekends and Holidays)

10 a.m – 2 p.m.

Patient Links & Resources

As a service to our community, Good Shepherd provides links to the following resources and partner organizations. Note: Clicking the below links will navigate you away from Good Shepherd’s website.

Personal Health Record

Many health-care organizations and agencies, including the Center for Medicare and Medicaid Services (CMS), encourage consumers to take control of their health by developing a Personal Health Record. Visit the CMS website for more information.

Accreditation Organizations

Condition-Specific Resources

Health & Wellness Resources

Patient Outcomes

At Good Shepherd Rehabilitation Network, we are committed to objectively measuring the functional improvement and satisfaction of our patients:

Inpatient Rehabilitation
Non-Traumatic Brain Injury
Non-Traumatic Spinal Cord Injury
Amputee
Stroke
Traumatic Brain Injury
Traumatic Spinal Cord Injury
Pediatric Inpatient Rehabilitation

For more information on Good Shepherd’s clinical outcomes, contact us.

Thank you for your cooperation and for trusting Good Shepherd Rehabilitation Network with your care or the care of your family member. For more information about Good Shepherd Rehabilitation Network, please call 1-888-44-REHAB.