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Patient & Visitor Information

This page was last updated on 1/07/2022.

Ensuring the health and safety of our patients, residents, visitors and staff is our first priority; therefore, Good Shepherd Rehabilitation Network is exercising every precaution to continue protecting against COVID-19.

To help maintain a healthy environment, all patients and visitors are screened and are required to wear a face covering or mask at all times, regardless of vaccination status. We ask that you bring your own face covering or mask to wear. If you do not have a face covering, we will provide one.

Good Shepherd Rehabilitation Hospital Visitation

  • Call the Good Shepherd Rehabilitation Hospital front desk at 610-776-3100 for current visitation guidelines.
  • Each patient may have only one visitor per day from noon to 8 p.m. in designated areas.
  • All visitors are screened and must wear a mask/face covering and face shield (face shield is provided) during visits, including within patient rooms.
  • If the room is at capacity, please contact a staff member for alternate visitation locations.
  • No food or drink is allowed in patient-care areas.
  • Elevator capacity remains limited to allow for social distancing. Visitors must abide by the signage posted in each elevator.
  • Exceptions may be considered for family training and other special needs and approved by the care team.

Good Shepherd Specialty Hospital Visitation

Good Shepherd Specialty Hospital follows the visitation policy of Lehigh Valley Hospital – Muhlenberg, our host facility.

We request that all visitors are fully vaccinated against COVID-19. This is for the safety of our patients and staff.

All visitors are required to wear a mask that always covers your mouth and nose. Visitors should always remain in the patient’s room.

Visitors are not permitted to eat or drink while visiting patients. Visitors may visit the café to purchase and consume food and drink.

Failure to comply with hospital policy will result in loss of visitation privileges.

Please note that our visitor policy may change abruptly at any time, depending on the severity of the pandemic.

  • Two visitors may be designated for the entire hospital stay.
  • Visitation hours are between 9 a.m.-1 p.m. and 4-8 p.m. Only one designated visitor may be at the patient bedside at any time.
  • Exceptions may be considered and approved by patient care services leadership.
  • No children under 12 are permitted, unless approved by patient care services leadership.
  • No visitors are allowed for patients with COVID-19, except for clergy and for patients who are at end-of-life.
  • Elevator capacity remains limited to allow for social distancing. Visitors must abide by the signage posted in each elevator.

Long-Term Care Visitation

  • All visitors to Good Shepherd Home – Bethlehem and Good Shepherd Home – Raker Center are screened and must wear a mask/face covering during visits.
  • Practice social distancing (at least 6 feet) as much as physically possible.
  • We ask that you refrain from consuming food/drink during your visits.
  • Limit contact with those outside of your intended visitation session and area.

Please reach out to facility administration for additional information:

GOOD SHEPHERD HOME – RAKER CENTER

Chris Fistner, Nursing Home Administrator: [email protected] or 610-776-3127

GOOD SHEPHERD HOME – BETHLEHEM

Carrie Kane, Nursing Home Administrator: [email protected] or 610-807-5678 

Good Shepherd Rehabilitation Hospital Emily Howatt Pliskatt Pediatric Unit Visitation

Good Shepherd’s inpatient Pediatric Unit allows two caregivers with a third support person for each patient. These three people are identified before your child arrives and does not change throughout their stay.

  • One caregiver may stay overnight at the bedside. Two caregivers/support person may be at the bedside at a time, but not all three.
  • Caregivers/support person are screened, and must wear masks and goggles (Good Shepherd provides goggles).

Outpatient Appointments

For all adult and pediatric outpatient appointments (e.g., therapy, physiatry services), one visitor is permitted to accompany a patient.

  • All patients and visitors are screened, and those ages 2 years and up must wear a mask/face covering.
  • Practice social distancing (at least 6 feet) as much as physically possible.
  • No eating or drinking in the waiting room/area.
  • For Pediatrics appointments, we request that one adult accompany your child and for siblings to remain at home.

For telehealth options, call 1-888-44-REHAB (73422)contact us online or use our live chat.

Vendor and Service Visits

Essential vendor representatives required to service Good Shepherd’s operations or repair/maintain critical equipment are allowed on site to perform those services, including:

  • HVAC and fire alarm systems
  • Sanitation and pest control
  • Delivery of supplies/medications
  • Utilities and garbage
  • Contracted staff who perform essential functions, including food service and agency nurses

Non-essential vendors should replace in-person meetings with video or conference call, as appropriate. Vendors should work directly with their Good Shepherd contact to determine how and if service should occur.

Accreditations

Good Shepherd Rehabilitation Network is a recognized leader in providing physical rehabilitation care. Good Shepherd’s facilities and programs and services are accredited by numerous independent agencies. These accreditations confirm that Good Shepherd provides quality care and focuses on facilitating positive patient outcomes.

The Joint Commission

Good Shepherd Rehabilitation Network’s inpatient and outpatient facilities are accredited by The Joint Commission, an independent, not-for-profit organization that accredits and certifies more than 15,000 health-care organizations and programs throughout the United States. It is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

CARF

Fulfilling our promise of quality, Good Shepherd Rehabilitation Hospital overachieves with six programs accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). CARF accreditation is the gold standard for quality in rehabilitation care.

Pennsylvania Department of Health

All of Good Shepherd’s health-care divisions are fully licensed by the Pennsylvania Department of Health, which verifies compliance with state and federal health and safety standards.

National MS Society

The National MS Society has designated Good Shepherd and our partners at Lehigh Neurology as a Comprehensive Care Center for the treatment of multiple sclerosis. 

Parking

Good Shepherd’s Allentown Campus 

If you are visiting Good Shepherd’s Allentown Campus, our free parking deck is located on South 5th Street. A covered pedestrian bridge connects the third level with The Hyland Center for Health & Technology.

Good Shepherd Specialty Hospital

Free parking is available in front of the Specialty Hospital entrance off Westgate Drive (rear of Lehigh Valley Hospital – Muhlenberg).

Good Shepherd Rehabilitation Hospital Pediatric Unit

Free parking is available in front of the Pediatric Unit entrance, just off Schoenersville Road.

Good Shepherd Home – Bethlehem

Free parking is available in front of the entrance to Good Shepherd Home – Bethlehem, just off Schoenersville Road.

Dining Services

Various dining options are available for Good Shepherd’s patients, families and visitors.

Good Shepherd Rehabilitation Hospital
Patients at the Good Shepherd Rehabilitation Hospital are offered diverse dining options. Menus are posted daily on the units, and special menus (e.g., soft menus) are available upon request.

Patient meal service is provided at the following times:

  • 8 – 8:45 a.m.: Breakfast
  • 12:15 – 1 p.m.: Lunch
  • 5:30 p.m.: Dinner

Rehabilitation Hospital Cafeteria – Operating Hours (Weekdays)

  • 7:30 a.m: Coffee
  • 8 a.m. – 10:15 a.m.: Breakfast
  • 11:15 a.m. – 2 p.m.: Lunch
  • Grill closes at 2 p.m.
  • Up for Grabs & Chef Fresh Items are available until 4 p.m.

Rehabilitation Hospital Cafeteria – Operating Hours (Weekends and Holidays)

  • 10 a.m – 2 p.m.

As a service to our community, Good Shepherd provides links to the following resources and partner organizations. Note: Clicking the below links will navigate you away from Good Shepherd’s website.

Personal Health Record

Many health-care organizations and agencies, including the Center for Medicare and Medicaid Services (CMS), encourage consumers to take control of their health by developing a Personal Health Record. Visit the CMS web site for more information.

Accreditation Organizations

Condition-Specific Resources

Health & Wellness Resources

Patient Outcomes

At Good Shepherd Rehabilitation Network, we are committed to objectively measuring the functional improvement and satisfaction of our patients:

  • Inpatient Rehabilitation
  • Non-Traumatic Brain Injury
  • Non-Traumatic Spinal Cord Injury
  • Amputee
  • Stroke
  • Traumatic Brain Injury
  • Traumatic Spinal Cord Injury
  • Pediatric Inpatient Rehabilitation

For more information on Good Shepherd’s clinical outcomes, please contact Susan Lee, MS, director of Quality, Performance, and Compliance, at 610-778-9266 or contact us online.


Thank you for your cooperation and for trusting Good Shepherd Rehabilitation Network with your care or the care of your family member. For more information about Good Shepherd Rehabilitation Network, please call 1-888-44-REHAB.