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Information on COVID-19 for Good Shepherd Rehabilitation Network Patients & Residents

Ensuring the health and safety of our patients, residents, visitors and staff is our first priority; therefore, Good Shepherd Rehabilitation Network is exercising every precaution to protect against the coronavirus (COVID-19).

The Pennsylvania Department of Health, along with Apple and Google, has launched COVID Alert PA. This new exposure notification mobile app is available to download for free at the Apple App Store and the Google Play Store. The app will let you know if you’ve had a potential exposure to someone who tested positive for COVID-19 and provide updates with current information about COVID.

For more information, visit the Pennsylvania DOH website.

How Is Good Shepherd Responding to COVID-19?

  • All of our facilities, including outpatient locations, are hospital-based, so we are held to a very high safety standard when it comes to cleaning and disinfecting patient rooms, therapy equipment, tables, common areas and high-touch surfaces.
  • We clean all equipment before and after use and have increased the frequency of deep cleaning procedures in both inpatient and outpatient locations.
  • In addition, our employees practice rigorous handwashing procedures.
  • We have implemented visitor restrictions at our inpatient and long-term care facilities, with some exceptions for extenuating circumstances.
  • We are pre-screening patients at outpatient facilities to ensure they are healthy upon arrival and are restricting access for anyone with fever or symptoms of a respiratory infection.
  • We are placing volunteer duties and other activities on hold.
  • We are eliminating deliveries of food to patients.
  • We are offering virtual visits for patients who are unable – or not yet ready – to leave their homes.

Inpatient and Long-Term Care Visitor Restrictions

Good Shepherd Rehabilitation Hospital

Beginning March 3, 2021, family members may visit patients at the Good Shepherd Rehabilitation Hospital as follows:

One family member may visit per day beginning on the patient’s seventh day of their stay at the Good Shepherd Rehabilitation Hospital.

The Family Member Must:

  • Wear a face mask
  • Provide valid identification
  • Pass all COVID-19 screening questions in order to be allowed to visit.
  • Be 18 years of age or older
  • Respect the 60 minute time allotted

* All visits to the Rehabilitation Hospital must be scheduled in advance using the button link below.

Pediatric Unit, Specialty Hospital, Good Shepherd Home – Bethlehem and Good Shepherd Home – Raker Center

Effective immediately, a strict visitation policy is in effect at the Pediatric Unit, Specialty Hospital, Good Shepherd Home – Bethlehem and Good Shepherd Home – Raker Center to protect the health of our patients, residents and staff during the COVID-19 outbreak.

In these facilities, no visitors will be permitted except under special circumstances, including:

  • Visitation of a patient near end of life
  • Situations where the visitor is essential to the patient/resident’s emotional well-being and care
  • Patients in our Pediatric Unit, who may have one designated visitor
  • Patients in need of family/caretaker education for discharge.

If your visit falls within one of these categories, please call the appropriate unit/floor nurse manager or call 1-888-44-REHAB (73422).

All admitted visitors will undergo health screening upon arrival.

Outpatient Visits

Good Shepherd outpatient locations are open and ready to serve you via physical, speech and/or occupational therapy, as well as physician services. For your safety:

  • All patients and employees are screened prior to arrival.
  • All patients and employees are thermal scanned at the door.
  • Patients (ages 2 years and up) must wear masks. Please bring your own face covering if you are able. If your child has difficulty wearing a mask, please maintain a 10-foot distance from others.
  • Providers must wear masks, face shields and gloves.
  • Strict handwashing/sanitizing is enforced.
  • For Pediatrics appointments, we request that one adult accompany your child and for siblings to remain at home.
  • Please do not eat or drink in the waiting room.

In addition, Good Shepherd is staggering patient arrivals and made changes to the physical layout within facilities to promote physical distancing. For example, we removed select (not all) chairs from waiting rooms, relocated treatment tables, installed Plexiglas barriers where needed and enhanced deep cleaning procedures.

Visitors are not permitted for outpatient appointments except in circumstances where a caregiver may be necessary for patients who are disabled or have special needs.

To make an in-person appointment, please request an appointment online, use our live chat or call 1-888-44-REHAB.

Virtual Visits/Telehealth

As a convenience to our patients, Good Shepherd is offering virtual visits with our physicians, physical therapists, occupational therapists, speech therapists and clinical psychologists — all from the comfort of your home. With these telehealth appointments, patients can communicate in real-time through a smartphone, laptop, desktop or tablet.

Virtual visits are covered by Medicare and most major insurances.

For virtual visits, please request a telehealth appointment online, use our live chat or call 1-888-44-REHAB (73422).

Note: The Coronavirus Preparedness and Response Supplemental Appropriations Act, signed into law on March 6, 2020, includes waivers that temporarily relax regulations on digital communications between providers and patients.

Health Screenings

When entering a Good Shepherd Rehabilitation Network facility, all patients and visitors are required to complete a health screening, which may include having your temperature checked and answering some questions about your health and any recent travel. Any visitor who is sick, has a high risk of prior exposure or has traveled from a high-risk geographical area will not be permitted to enter any hospital or facility under any circumstances.

While you’re in the hospital or facility, visitors may have periodic monitoring.

Face Coverings

To help maintain a healthy environment, we are requiring all patients and visitors to wear a face covering or mask at all times. We ask that you bring your own face covering or mask to wear. If you do not have a face covering, we will provide one.

In addition to covering your face, you should practice social distancing and try to restrict your mobility as much as possible.

Vendor and Service Visits

To protect the health and safety of our patients, staff and the community, Good Shepherd is suspending all non-essential vendor and service visits at all facilities, effective March 18, 2020.

Non-essential vendors with meetings scheduled at Good Shepherd are asked to replace in-person meetings with video or conference call.

Only essential vendor representatives required to service Good Shepherd’s operations or repair/maintain critical equipment will be allowed on site to perform those services, including:

  • HVAC and fire alarm systems
  • Sanitation and pest control
  • Delivery of supplies/medications
  • Utilities and garbage
  • Contracted staff who perform essential functions, including food service and agency nurses

We ask that all vendors work directly with their Good Shepherd contact to determine how and if service should occur.

Other Services

Effective March 17, 2020, in accordance with CDC guidelines, services such as the Good Shepherd Fitness Center and Rock Steady Boxing are suspended until further notice.

With Visitor Restrictions/Limitations in Place, How Can I Visit with My Loved One?

We encourage you to consider alternative forms of communication, such as FaceTime and Skype, where possible. Please speak with the staff caring for your loved one.

Thank you in advance for your cooperation and for trusting Good Shepherd Rehabilitation Network with your care or the care of a family member.