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Information on COVID-19 for Good Shepherd Rehabilitation Network Patients & Residents

Ensuring the health and safety of our patients, residents, visitors and staff is our first priority; therefore, Good Shepherd Rehabilitation Network is exercising every precaution to protect against the coronavirus (COVID-19).

How Is Good Shepherd Responding to COVID-19?

  • All of our facilities, including outpatient locations, are hospital-based, so we are held to a very high safety standard when it comes to cleaning and disinfecting patient rooms, therapy equipment, tables, common areas and high-touch surfaces.
  • We clean all equipment before and after use and have increased the frequency of deep cleaning procedures in both inpatient and outpatient locations.
  • In addition, our employees practice rigorous handwashing procedures.
  • We have implemented visitor restrictions at our inpatient and long-term care facilities, with some exceptions for extenuating circumstances.
  • We are pre-screening patients at outpatient facilities to ensure they are healthy upon arrival and are restricting access for anyone with fever or symptoms of a respiratory infection.
  • We are placing volunteer duties and other activities on hold.
  • We are eliminating deliveries of food, flowers, etc. to patients.
  • We are offering virtual visits for patients who are unable – or not yet ready – to leave their homes.

Inpatient Visitor Restrictions

Good Shepherd Rehabilitation Hospital

To support the social, emotional, and physical needs of our patients, Good Shepherd will allow one designated family member to visit a patient at the Good Shepherd Rehabilitation Hospital for a maximum of 60 minutes until restrictions are lifted.

To ensure your loved one’s safety, these visits must be scheduled in advance. Families are asked to call 610-778-9362 to schedule their visits ahead of time. The same family member must be present for each visit.

We will do our best to accommodate you. Please note certain floors may be closed for visitors on any given day.

Rehabilitation Hospital Visit Process and Guidelines

  • Rehabilitation Hospital visits will be scheduled Monday through Friday between 4 p.m. and 8 p.m. and Saturday and Sunday between 1:30 p.m. and 8:15 p.m. Visits will be in 60-minute increments in designated areas on each floor.
  • Family members must be 18 years of age or older, wear a mask at all times, provide valid identification and clear the screening process to be permitted to visit.
  • The family member will be directed to the specific visit location after successfully completing the screening process.
  • Good Shepherd staff will notify visitors when their 60 minutes are complete.
  • We ask that visitors respect the 60 minutes allotted. 
  • Misuse of these visitor guidelines may result in a loss of visiting privileges. 

Rehabilitation Hospital Day-of-Admission Visit Guidelines

  • Patients may have one visitor at the time of admission.
  • If the patient is going into a semi-private room, one family member will be allowed up to the unit for a brief (15 minutes) visit to see your loved one’s surroundings.
  • 60-minute visits (as described above) can begin the following day.

Good Shepherd Specialty Hospital

To support the social, emotional and physical needs of our patients, Good Shepherd will allow two designated family members to visit a patient at the Good Shepherd Specialty Hospital for a maximum of 60 minutes, effective Thursday, June 11, 2020.

These visits will be scheduled by Good Shepherd Care Management to ensure a safe environment for patients, visitors and staff. 

Specialty Hospital Visit Process and Guidelines

  • Visits will be scheduled between 11 a.m. – 2 p.m. & 4 -7 p.m., in one (1) hour increments in designated areas on each floor.
  • Family members MUST be 18 years of age or older, wear a mask at all times, provide valid identification and clear the screening process to be permitted to visit.
  • Family members will be directed to the specific visit location after completing the screening process.
  • Good Shepherd staff will notify visitors when their 60 minutes are complete.
  • We ask that visitors respect the 60 minutes allotted. 
  • Misuse of these visitor guidelines may result in a loss of visiting privileges. 

Long-Term Care Facilities

Good Shepherd Home – Raker Center

Effective August 5, 2020, no visitors will be admitted to the Good Shepherd Home – Raker Center. Please check back here periodically for updates.

Good Shepherd Home – Bethlehem

Reopening Plan

To begin reopening, a facility must be in a Yellow or Green county, per the Pennsylvania Governor’s Reopening Plan. Reopening will follow a three-step plan as outlined by the Pennsylvania Department of Health. View the full plan.

Good Shepherd’s Testing Plan

  • The facility completed universal testing of all residents and staff on July 20, 2020. All staff and residents tested negative for COVID-19.
  • Good Shepherd has full capacity to administer COVID-19 diagnostic tests to all residents showing symptoms of COVID-19 within 24 hours.
  • Good Shepherd currently has the capacity to administer COVID-19 diagnostic tests to all residents and staff if the facility experiences an outbreak.
  • Needed testing of non-essential staff and volunteers will be identified and will be referred to their health-care provider for testing.
  • Residents that exhibit symptoms and decline or are unable to be tested will be moved to isolation room for 14 days and treated as if positive for COVID-19.
  • Staff who decline testing will be unable to care for residents who are in the green phase, meaning free of COVID-19 symptoms and not under suspicion of being exposed to COVID-19.
  • Plan to cohort or isolate residents diagnosed with COVID-19, includes:
    • Those residents who become ill with the same symptoms and/or diagnoses will be moved to the dining room.
    • A staff member will be assigned to this area to minimize the risk of cross contamination.
    • Resident-care supplies will be staged in this area to limit the need to leave this area.
    • Rolling partitions for resident separation will be placed between residents for infection control and privacy during care/ treatment.
    • One medication station will be established so that all non-controlled medications remain in this vicinity to limit the risk for cross contamination. 
  • All staff and non-essential personnel are screened at the beginning and end of each shift utilizing temperature checks and questions regarding symptoms.
  • Residents are screened twice a day.
  • Good Shepherd works closely with our supply chain and currently have adequate personal protective equipment (PPE) and other necessary supplies.
  • Good Shepherd is currently working with an adequate number of staff and is not utilizing a staffing contingency plan.
  • Good Shepherd is choosing not to resume communal dining in order to leave dining rooms available for cohorting residents with COVID-19.
  • Activities will resume in accordance with guidance within each step.
  • Good Shepherd’s long-term care facilities will allow for visitation in Step 2 beginning on August 10, 2020.
    • Outdoor visitation (weather permitting) is allowed on outside patio. If weather does not permit outdoor visitation, indoor visitation is allowed in conference room. Space will be designated and marked to ensure social distancing. Visitors will be expected to be screened and masked. Residents will wear a mask as tolerated.
    • A schedule of visitation will be determined by facility staff contacting each resident’s family. Visitation is scheduled in 60-minute intervals and will be limited to two adults at a time. No children will be allowed until further notice.
    • The visitation area will be cleaned between visits.

In the case of Pennsylvania’s return to Red Phase, or if we experience a COVID-19 outbreak within the facility, visitation will immediately be halted and each family will be contacted via phone as well as a follow-up letter.

All aspects of this plan are subject to change as we are mandated to follow state and federal guidance regarding reopening.

For more information or clarification, please contact your facility administration.

This plan was initially posted on July 27, 2020.

Additional Info

Outpatient Visits

Good Shepherd outpatient locations are open and ready to serve you via physical, speech and/or occupational therapy, as well as physician services. For your safety:

  • All patients and employees are screened prior to arrival.
  • All patients and employees are thermal scanned at the door.
  • Patients must wear masks. (Please bring your own face covering, if you are able).
  • Providers must wear masks, face shields and gloves.
  • Strict handwashing/sanitizing is enforced.

In addition, Good Shepherd is staggering patient arrivals and made changes to the physical layout within facilities to promote physical distancing. For example, we removed select (not all) chairs from waiting rooms, relocated treatment tables, installed Plexiglas barriers where needed and enhanced deep cleaning procedures.

Visitors are not permitted for outpatient appointments except in circumstances where a caregiver may be necessary for patients who are disabled or have special needs.

To make an in-person appointment, please request an appointment online, use our live chat or call 1-888-44-REHAB.

Virtual Visits/Telehealth

As a convenience to our patients, Good Shepherd is offering virtual visits with our physicians, physical therapists, occupational therapists, speech therapists and clinical psychologists — all from the comfort of your home. With these telehealth appointments, patients can communicate in real-time through a smartphone, laptop, desktop or tablet.

Virtual visits are covered by Medicare and most major insurances.

To request a virtual visit, please request a telehealth appointment online, use our live chat or call 1-888-44-REHAB (73422).

Note: The Coronavirus Preparedness and Response Supplemental Appropriations Act, signed into law on March 6, 2020, includes waivers that temporarily relax regulations on digital communications between providers and patients.

Health Screenings

When entering a Good Shepherd Rehabilitation Network facility, all patients and visitors are required to complete a health screening, which may include having your temperature checked and answering some questions about your health and any recent travel. Any visitor who is sick, has a high risk of prior exposure or has traveled from a high-risk geographical area will not be permitted to enter any hospital or facility under any circumstances.

While you’re in the hospital or facility, visitors may have periodic monitoring.

Face Coverings

To help maintain a healthy environment, we are requiring all patients and visitors to wear a face covering or mask at all times. We ask that you bring your own face covering or mask to wear. If you do not have a face covering, we will provide one.

In addition to covering your face, you should practice social distancing and try to restrict your mobility as much as possible.

Vendor and Service Visits

To protect the health and safety of our patients, staff and the community, Good Shepherd is suspending all non-essential vendor and service visits at all facilities, effective March 18, 2020.

Non-essential vendors with meetings scheduled at Good Shepherd are asked to replace in-person meetings with video or conference call.

Only essential vendor representatives required to service Good Shepherd’s operations or repair/maintain critical equipment will be allowed on site to perform those services, including:

  • HVAC and fire alarm systems
  • Sanitation and pest control
  • Delivery of supplies/medications
  • Utilities and garbage
  • Contracted staff who perform essential functions, including food service and agency nurses

We ask that all vendors work directly with their Good Shepherd contact to determine how and if service should occur.

Other Services

Effective March 17, 2020, in accordance with CDC guidelines, services such as the Good Shepherd Fitness Center and Rock Steady Boxing are suspended until further notice.

With Visitor Restrictions/Limitations in Place, How Can I Visit with My Loved One?

We encourage you to consider alternative forms of communication, such as FaceTime and Skype, where possible. Please speak with the staff caring for your loved one.

Thank you, in advance for your cooperation and for trusting Good Shepherd Rehabilitation Network with your care or the care of a family member.