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COVID-19 Information and Visitor Guidelines

Good Shepherd Allentown Campus

Ensuring the health and safety of our patients, residents, visitors and staff is our first priority; therefore, Good Shepherd Rehabilitation Network is exercising every precaution to continue protecting against COVID-19.

To help maintain a healthy environment, we require all patients and visitors to wear a face covering or mask at all times. We ask that you bring your own face covering or mask to wear. If you do not have a face covering, we will provide one.

How Is Good Shepherd Responding to COVID-19?

  • All of our facilities, including outpatient locations, are hospital-based, so we are held to a very high safety standard for cleaning and disinfecting patient rooms, therapy equipment, tables, common areas and high-touch surfaces.
  • We clean all equipment before and after use and frequently perform deep cleaning procedures in both inpatient and outpatient locations.
  • Our staff members practice rigorous handwashing procedures.
  • We pre-screen patients at outpatient facilities to ensure they are healthy upon arrival and restrict access for anyone with fever or symptoms of a respiratory infection.
  • We have eliminated food deliveries to patients.
  • We offer telehealth for patients who are unable/prefer not to leave their homes.

Inpatient Rehabilitation (Adult) Visitation

Good Shepherd Rehabilitation Hospital and Specialty Hospital

  • Visitors are allowed at the Good Shepherd Rehabilitation Hospital and Good Shepherd Specialty Hospital adult inpatient units from noon to 8 p.m. in Green designated rooms only.
  • Each patient may have up to two (2) adult visitors and one (1) child (must be between 12-18 years old).
  • All visitors are required to be screened and to wear a mask that covers their mouth and nose at all times.
  • Good Shepherd Rehabilitation Hospital only: If the room is at capacity, visitors should contact a staff member for alternate visitation locations. The facility’s patio, cafeteria, and lounges can be used for visitation while allowing for social distancing from other patients and their visitors.
  • Patients are permitted to eat and drink with visitors in the room. However, visitors should not eat or drink in the patient’s room.
  • Elevator capacity remains limited to allow for social distancing. Visitors must abide by the signage posted in each elevator.
  • No visitors are allowed for patients with COVID-19, except for patients who are at end-of-life.
  • Exceptions may be considered and approved by patient care services leadership.

Long-Term Care Visitation

Good Shepherd Home – Bethlehem and Good Shepherd Home – Raker Center

  • All visitors must be screened for signs and symptoms of COVID-19 upon entering the facility (e.g., temperature checks, questions about AND observations of signs or symptoms)
  • Maintain proper hand hygiene (Alcohol-based rub is preferred)
  • Face coverings must be properly worn (covering both mouth AND nose)
  • Practice social distancing (at least six feet) as much as physically possible
  • Visitation in resident rooms and on the units is highly discouraged. Please utilize common areas and outdoor space as much as possible
  • We ask that you refrain from consuming food/drink during your visits
  • Please limit contact with those outside of your intended visitation session
  • Visitors and residents may navigate all outdoor spaces on Good Shepherd’s campus, but entry to indoor areas separate of Raker Center are not permitted

Good Shepherd Long-Term Care residents and staff are so incredibly excited to open our doors to visitors, but please remember that our success is based on how well we follow these guidelines. As always, your feedback is important, so please reach out to facility administration with any questions or concerns.

Chris Fistner – Nursing Home Administrator
Good Shepherd Home – Raker Center
[email protected]

Carrie Kane – Nursing Home Administrator
Good Shepherd Home – Bethlehem
[email protected]

NOTE: Facility- and/or County-related COVID-19 activity can result in the halting of visitation.

Good Shepherd Rehabilitation Hospital Emily Howatt Pliskatt Pediatric Unit Visitation

Effective immediately, a strict visitation policy is in effect at the Pediatric Unit to protect the health of our patients, residents and staff during the COVID-19 outbreak.

No visitors will be permitted except under special circumstances, including:

  • Visitation of a patient near end of life
  • Situations where the visitor is essential to the patient/resident’s emotional well-being and care
  • Patients in our Pediatric Unit, who may have one designated visitor
  • Patients in need of family/caretaker education for discharge.

If your visit falls within one of these categories, please call the appropriate unit/floor nurse manager or call 1-888-44-REHAB (73422).

All admitted visitors will undergo health screening upon arrival.

Outpatient Visits

Good Shepherd outpatient locations remain open and ready to serve you via physical, speech and/or occupational therapy, as well as physician services. For your safety:

  • All patients and employees are screened prior to arrival.
  • All patients and employees are thermal scanned at the door.
  • Patients (ages 2 years and up) must wear masks. Please bring your own face covering if you are able. If your child has difficulty wearing a mask, please maintain a 10-foot distance from others.
  • Providers must wear masks, face shields and gloves.
  • Strict handwashing/sanitizing is enforced.
  • For Pediatrics appointments, we request that one adult accompany your child and for siblings to remain at home.
  • Please do not eat or drink in the waiting room.

In addition, Good Shepherd is staggering patient arrivals and made changes to the physical layout within facilities to promote physical distancing. For example, we removed select (not all) chairs from waiting rooms, relocated treatment tables, installed Plexiglas barriers where needed and enhanced deep cleaning procedures.

Visitors are not permitted for outpatient appointments except in circumstances where a caregiver may be necessary for patients who are disabled or have special needs.

To make an in-person appointment, please request an appointment online, use our live chat or call 1-888-44-REHAB.

Virtual Visits/Telehealth

As a convenience to our patients, Good Shepherd is offering virtual visits with our physicians, physical therapists, occupational therapists, speech therapists and clinical psychologists — all from the comfort of your home. With these telehealth appointments, patients can communicate in real-time through a smartphone, laptop, desktop or tablet.

Virtual visits are covered by Medicare and most major insurances.

For virtual visits, please request a telehealth appointment online, use our live chat or call 1-888-44-REHAB (73422).

Note: The Coronavirus Preparedness and Response Supplemental Appropriations Act, signed into law on March 6, 2020, includes waivers that temporarily relax regulations on digital communications between providers and patients.

Health Screenings

When entering a Good Shepherd Rehabilitation Network facility, all patients and visitors are required to complete a health screening, which may include having your temperature checked and answering some questions about your health and any recent travel. Any visitor who is sick, has a high risk of prior exposure or has traveled from a high-risk geographical area will not be permitted to enter any hospital or facility under any circumstances.

While you’re in the hospital or facility, visitors may have periodic monitoring.

Face Coverings

To help maintain a healthy environment, we are requiring all patients and visitors to wear a face covering or mask at all times. We ask that you bring your own face covering or mask to wear. If you do not have a face covering, we will provide one.

In addition to covering your face, you should practice social distancing and try to restrict your mobility as much as possible.

Vendor and Service Visits

To protect the health and safety of our patients, residents, staff and the community, Good Shepherd has suspended all non-essential vendor and service visits at all facilities.

Non-essential vendors with meetings scheduled at Good Shepherd are asked to replace in-person meetings with video or conference call.

Only essential vendor representatives required to service Good Shepherd’s operations or repair/maintain critical equipment will be allowed on site to perform those services, including:

  • HVAC and fire alarm systems
  • Sanitation and pest control
  • Delivery of supplies/medications
  • Utilities and garbage
  • Contracted staff who perform essential functions, including food service and agency nurses

We ask that all vendors work directly with their Good Shepherd contact to determine how and if service should occur.

Thank you in advance for your cooperation and for trusting Good Shepherd Rehabilitation Network with your care or the care of a family member.