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Levels of Care

Depending on your or your loved one’s needs, Good Shepherd will work with you and the treatment team to identify the most appropriate recovery path.

Home Health

If you require a deeper level of care following inpatient discharge, Good Shepherd at Home provides skilled medical care in your home to promote good health and increase function and independence. Services include professional nursing, home health aide, wound, ostomy and continence care, physical therapy, occupational therapy and speech therapy.

Inpatient

This step in your recovery requires individualized and innovative rehabilitation care — the hallmark of our treatment team. With multiple locations, including Good Shepherd’s flagship Rehabilitation Hospital in Allentown, Pennsylvania, patients receive special medical care and therapy.

Long-Term Acute Care

Located in Bethlehem, Pennsylvania, the Specialty Hospital provides long-term acute care for patients who are too ill for discharge to a skilled nursing facility, an acute rehabilitation hospital or home. For such patients, the Specialty Hospital provides care tailored to complex medical needs, including ventilator weaning and complex wound care.

Long-Term Care

Whether you require a lifelong home or a stepping stone to independent living, Good Shepherd’s long-term care facilities can help you realize your fullest potential while living in a comfortable, professionally supervised environment.

Outpatient

Options include the state-of-the-art Health & Technology Center on our Allentown campus, as well as more than 50 neighborhood-based outpatient sites throughout eastern Pennsylvania and New Jersey.

Physician Services

Good Shepherd employs a group of physicians focused on delivering compassionate care, increasing independence and being a national leader in the use of innovative rehabilitation technologies. Good Shepherd’s Physician Group provide care for a broad spectrum of disorders, including major multi-trauma, traumatic brain injury, stroke, amputation and spinal cord injury.

Frequently Asked Questions

For the answers to frequently asked questions regarding Good Shepherd’s programs and service, please click on the appropriate service line below. Here you will find information about the type of care provided, admissions, insurance coverage, locations and more.

ADMISSIONS FAQ

Q. Do I have to pick a rehabilitation provider from my care manager/discharge planner’s list?

A. No, you have the right to choose your rehabilitation provider. If you don’t see Good Shepherd on the list, ask your care manager/discharge planner for a referral to Good Shepherd or call our Admissions director at 610-776-3242.

Q. I already made a decision; is it too late to change my mind?

A. No, it is never too late to seek a transfer/referral to Good Shepherd. Time is precious, especially after a stroke, traumatic brain injury, spinal cord injury or major multi-trauma injury. If you are not happy with the care you are receiving elsewhere, call Good Shepherd.

Q. Does Good Shepherd have a long wait list?

A. No. With more than 100 beds and multiple locations, you do not have to wait for inpatient care at Good Shepherd.

Q. Can I only access inpatient rehabilitation services if I am hospitalized?

A. No, you do not need to be a patient in an acute-care hospital in order to be admitted to an inpatient rehabilitation facility. In fact, Good Shepherd’s Second Chance Program is available to patients with chronic conditions (i.e., Parkinson’s disease, multiple sclerosis, post-stroke) who want to increase function and independence.

Q. How long is a typical inpatient stay?

A. Your length of stay is based on a number of factors, including your diagnosis, insurance coverage and progress made during your stay, which is evaluated on a daily basis. Your care manager or nurse liaison can provide you with more information, including national averages for length of stay related to your specific diagnosis.

Q. Will my insurance company pay for Good Shepherd’s level of care?

A. We accept most major insurance carriers. Tell your discharge planner or care manager you want a referral to Good Shepherd to get the process started. Our knowledgeable staff will evaluate your condition and work with your insurance provider for authorization.

Q. Will you “push” me too hard?

A. Good Shepherd seeks to maximize your recovery through a schedule and activities that match your abilities, goals, preferred pace and comfort level. Therapies are scheduled throughout the day to ensure you receive enough rest — a crucial component of your recovery.

Q. Will you admit over the weekend?

A. Yes, we admit patients seven days a week, 365 days a year. We want to begin your recovery the moment you are ready to be discharged to a rehabilitation facility.

Q. Can my primary care physician and/or specialists follow my progress?

A. Yes, our doors are open to other medical specialists if they choose to visit you during your stay. We share regular updates on your progress, including a full discharge summary that can be added to your medical record.

Q. Is it safer to stay at the acute-care hospital?

A. Good Shepherd has internal medicine and physical medicine and rehabilitation doctors available 24 hours a day, seven days a week to provide you with excellent medical care.

Call 610-776-3242 to schedule a tour.

FAQ About Inpatient Rehabilitation at Good Shepherd

Q. What is inpatient rehabilitation?

A. Inpatient rehabilitation provides acute physical and cognitive rehabilitation for individuals following stroke, spinal cord or brain injury, amputation or other illnesses and injuries.

Q. Where can I receive Good Shepherd inpatient rehabilitation?

A. Good Shepherd provides inpatient rehabilitation for adults at four locations:

Q. How long will I stay in your facility?

A. Your length of stay depends on diagnosis, functional ability and your ability to remain safe at home.

Q. What type of rehabilitation will I receive?

A. At Good Shepherd, you will receive specialized rehabilitation services provided with the oversight of a physical medicine and rehabilitation physician. Typically, patients receive at least three hours of physical, occupational or speech therapy services every day, along with 24-hour rehabilitation nursing care.

Q. How do I know if I qualify for inpatient rehabilitation care?

A. Good Shepherd provides care to qualifying individuals who have one or more conditions requiring intensive and interdisciplinary rehabilitation care. Your rehabilitation diagnosis must be medically manageable (i.e. stroke, amputation, spinal cord or brain injury, arthritis, burns, etc.) and you must be able to tolerate 3 hours of therapy in a 24-hour period at least 5 days a week. Other admission criteria also apply. Care managers are available to discuss your situation and your rehabilitation options. To discuss your situation with an admission department representative, call 610-776-3293.

Q. Can the facility handle complex medical problems and pre-existing conditions?

A. The staff at Good Shepherd handle most pre-existing conditions and complex medical problems. A physical medicine and rehabilitation physician manages the care of each patient and will consult with specialists as needed. Patients with complex wounds and multiple pulmonary medications will be considered for admission at the Good Shepherd Specialty Hospital.

Q. Will my physician care for me during my stay?

A. If your personal physician has privileges at Good Shepherd, he or she can be part of your care team. Nearly 400 physicians in the community have privileges at Good Shepherd.

Q. How do I choose Good Shepherd for inpatient rehabilitation?

A. If you’re in an acute-care hospital and you want to come to Good Shepherd for your inpatient rehabilitation, simply explain this to your discharge planner. A Good Shepherd nurse liaison will then work with you and your family to determine the best course of action. Each acute-care hospital in the Lehigh Valley and the Pocono region has a Good Shepherd nurse liaison. Remember: You have the right to choose where you want to receive rehabilitation care.

Q. Will my insurance cover inpatient rehabilitation at Good Shepherd?

A. Good Shepherd Rehabilitation Network holds contracts with most insurance providers and we will work with any insurance provider on behalf of our patients. 

FAQ About Long-Term Acute Care at the Good Shepherd Specialty Hospital

Q. What is a specialty or long-term acute care hospital?

A. When you have an accident, suffer a stroke or need surgery, the first place you go is an acute-care hospital. There, the doctors and nurses fix your injuries, perform your surgery and stabilize your condition. Many times, after being stabilized at an acute-care hospital, patients are too medically fragile to go home or to a rehabilitation facility. Perhaps they have an underlying chronic disease, like diabetes or heart disease, which delays the healing process. That’s where a long-term acute care hospital (LTACH) comes in. Patients come to an LTACH for several weeks until they are well enough to move on to the next level of their recovery.

Q. How does a long-term acute care hospital differ from an acute-care hospital or nursing home?

A. The average length of stay for an LTACH patient is 25 days as compared to a 4- to 5-day average in an acute-care hospital. An LTACH differs significantly from a long-term care facility or nursing home. LTACH patients are much sicker and may need cardiac monitoring, multiple IVs or even ventilators. Doctors visit LTACH patients on a daily basis.

Q. What types of diagnoses are treated at a long-term acute care hospital?

A. Many of the diagnoses treated in an acute-care hospital can be treated in an LTACH. The most common diagnoses include respiratory and cardiac failure, septicemia (systemic infection) and osteomyelitis (bone infection). Other conditions treated include: peripheral vascular disease, pressure wounds, prolonged surgical recuperation, burns, trauma, complicated fractures, head injury, spinal cord injury, stroke and kidney failure (on dialysis).

Q. What specialized services are available at a long-term acute care hospital?

A. The nurses, therapists and physicians at an LTACH have special expertise in weaning people off of ventilators and treating complex wounds. LTACHs also offer the full scope of services that are available in acute-care hospitals, such as radiology, CT scans, MRI, cardiology and laboratory services.

At the Good Shepherd Specialty Hospital, physical rehabilitation is key. Because patients at the LTACH often cannot withstand many hours of therapy per day, they receive a slower, more regimented therapy plan that takes into account their complex medical needs.

Q. What type of clinicians provide care at a long-term acute care hospital?

A. The Good Shepherd Specialty Hospital prides itself on taking the team approach to our patient’s care.

While a physician leads the team, it is a care manager (either an RN or social worker) who acts as facilitator and coordinates patient care. RNs and nursing assistants provide nursing care and respiratory therapists address pulmonary needs. Physical, occupational and speech therapists help patients regain as much function as possible so they can get back to doing the things they love, like spending time with their families, working or simply mowing their lawns. Registered dietitians are available to monitor and counsel patients and clinical psychology services, and pastoral care lend patients and families necessary psychological, emotional and spiritual support.

At the Good Shepherd Specialty Hospital, 18 of the 32 beds are monitored by tele-intensivists. These are specially trained critical care doctors who use two-way audio/visual technologies to monitor patients from an off-site location. Patients are monitored throughout the night. Physicians have immediate access at all times, enhancing patient care and safety.

Q. Do you take ventilator-dependent patients?

A. Patients with tracheotomies or extensive breathing assistance needs are commonly admitted to the Good Shepherd Specialty Hospital. Patients who are unable to wean are not appropriate for this level of care. They require placement in a facility for long-term, chronic ventilator-dependant patients.

Q. Who decides if a patient is admitted to the facility?

A. The administrator of Good Shepherd Specialty Hospital, along with nurse managers, care managers and nurse liaisons, meet regularly to discuss the medical status of referred patients. The team evaluates a patient’s need for long-term acute care, as well as other contributing factors, and makes a decision regarding admission.

Q. Do you take patients with complex wound care needs?

A. Yes. Treatment modalities include  pulsatile lavage and use of the VAC® system. A certified wound nurse is on staff.

Q. Is the specialty hospital a “rehabilitation” hospital?

A. No, but our patients are provided physical, occupational and speech therapy, as needed and tolerated, by members of our therapy staff. There are no minimum therapy requirements for admission.

Q. Can a patient leave the specialty hospital for a physician appointment?

A. The care managers at Good Shepherd Specialty Hospital will make all the necessary arrangements for those patients who need to see a physician outside of the hospital.

Q. Will my insurance cover long-term acute care at Good Shepherd?

A. Good Shepherd Rehabilitation Network holds contracts with numerous insurance providers and we will work with any insurance provider on behalf of our patients.

FAQ About Outpatient Rehabilitation at Good Shepherd

Q. What is outpatient rehabilitation?

A. At Good Shepherd, outpatient rehabilitation treatment programs are designed to help patients regain function following an injury, illness or surgery. Each treatment plan is individually developed with your specific goals and needs in mind, and each patient is treated as a full participating member of the Good Shepherd rehabilitation team.

Q. Where can I receive Good Shepherd outpatient rehabilitation?

A. Good Shepherd offers outpatient rehabilitation at 29 locations throughout the Lehigh Valley and Philadelphia. Click here to find a location.

Q. What clinicians provide outpatient care at Good Shepherd?

A. Certified physical and occupational therapists and assistants, along with certified speech therapists, provided individualized outpatient care at Good Shepherd.

Q. What treatment methods are used at Good Shepherd?

A. Good Shepherd believes in combining expert hands-on therapy with state-of-the-art rehabilitation technology. In fact, Good Shepherd is a Center of Excellence in the use of technology to improve wellness and function, and employs nearly 20 percent of all the certified Assistive Technology Practitioners in Pennsylvania.

Q. How often will I receive therapy?

A. Each patient receives an individually designed rehabilitation program, based on his or her medical needs and therapy goals.

Q. Will my primary physician be kept informed of my progress?

A. Yes. Staff at Good Shepherd will communicate with your primary care physician to let him or her know how your therapy is progressing.

Q. Do I need a physician prescription to receive outpatient rehabilitation?

A. A physician prescription is required for services at Good Shepherd. You may get a prescription from your primary care physician or a specialist.A physician prescription is required for services at Good Shepherd. You may get a prescription from your primary care physician or a specialist.

Q. Will my insurance cover outpatient rehabilitation at Good Shepherd?

A. Good Shepherd Rehabilitation Network holds contracts with most insurance providers, and we will work with any insurance provider on behalf of our patients. 

FAQ About Long-Term Care for People with Severe Disabilities

Q. Where does Good Shepherd provide long-term care?

A. Good Shepherd provides long-term care for individuals with severe disabilities at the Conrad W. Raker Center in Allentown and the Good Shepherd Home-Bethlehem.

Q. Who can receive long-term care at Good Shepherd?

A. Individuals 12 years of age or older who have severe disabilities may receive long-term care at Good Shepherd. Primary diagnoses include (but are not limited to) cerebral palsy, muscular dystrophy, quadriplegia and multiple sclerosis.

Q. What type of care is provided at Good Shepherd’s long-term care facilities?

A. Good Shepherd provides 24-hour rehabilitative and restorative nursing care, physical, speech and occupational therapy, pastoral care, social work services, recreational therapy and access to state-of-the-art assistive technology.

Q. When did Good Shepherd begin providing long-term care for individuals with disabilities?

A. Good Shepherd has been providing care for people with disabilities since 1908. Learn more about Good Shepherd’s history.

Q. Is there a waiting list for Good Shepherd’s long-term care facilities?

A. Yes. Good Shepherd’s expert long-term care is in demand. For more information about long-term care at Good Shepherd, please call 1-888-44-REHAB (73422).

FAQ About Pediatric Rehabilitation at Good Shepherd

Q. Who can receive pediatric rehabilitation at Good Shepherd?

A. The Good Shepherd Pediatric Rehabilitation Program is a comprehensive outpatient rehabilitation program that provides diagnostic, evaluative treatment and referral services for children up to 18 years of age who experience difficulty with the normal developmental process, have identified disabilities or are experiencing learning problems.

Q. How can I get my child into Good Shepherd’s Pediatrics Program?

A. If you are concerned about your child’s development, talk to your family doctor or pediatrician about a referral or prescription for services at Good Shepherd. You may also contact Good Shepherd for more information.

Q. Will my insurance cover pediatric care at Good Shepherd?

A. Good Shepherd Rehabilitation Network holds contracts with most insurance providers, and we will work with any insurance provider on behalf of our patients.

Q. How will I be involved in my child’s treatment plan?

A. Upon entry into the Good Shepherd Pediatric Rehabilitation Program, each child is thoroughly evaluated to determine his or her special needs. Parental information and input is essential for the development of any treatment plan, and Good Shepherd will work with your entire family to ensure that all questions are answered. We also ask for your consent for any recommended treatment. Treatment plans are then reviewed regularly to measure progress toward goals, and we will provide you with updates upon the completion of each treatment session.