Good Shepherd Rehabilitation complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes). Good Shepherd Rehabilitation does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Good Shepherd Rehabilitation:

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language assistance services to people whose primary language is not English, which may include:
  • Qualified interpreters
  • Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Good Shepherd Rehabilitation’s patient experience manager at 610-778-3206.

If you believe Good Shepherd Rehabilitation has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Riley Scepansky
Patient Experience Manager
Good Shepherd Rehabilitation
850 South 5th Street
Allentown, PA 18103
610-778-3206
610-778-9232
rscepansky@gsrh.org

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, contact the patient experience manager at 610-778-3206.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.