Debunking the Myths, Misinformation and Other Barriers to Accessing Inpatient Rehab

When it comes time to choose the best inpatient rehabilitative care for you or a loved one – INSIST ON… Good Shepherd. With more than 110 years of focused rehab experience, a world-renowned reputation for innovation, recognition by The Joint Commission and seven CARF accreditations (the gold standard in rehab care), Good Shepherd has no equal in the region. Because, navigating healthcare is complex, it is not always easy to access the rehabilitative care that you want, need and quite honestly – deserve.

I have talked with patients who asked to be transferred to Good Shepherd Rehabilitation Hospital from other hospitals, but many faced challenges. The stories are too numerous to share, but they all have one common theme – misinformation. Allow me to debunk some of the more widespread myths and misinformation about inpatient rehab at Good Shepherd:

  1. MYTH: Your insurance company won’t pay for Good Shepherd’s level of care.
    Regardless of your injury or illness, your recovery deserves Good Shepherd’s level of expertise and unparalleled compassionate care. Ask for a referral to Good Shepherd, and our knowledgeable staff will evaluate your condition and work with your insurance provider for authorization. Good Shepherd accepts most major insurance carriers; however, if we do not have a contract with your provider, we can usually arrange case-by-case agreements for inpatients.
  2. MYTH: Good Shepherd has a long wait list.
    With more than 100 beds and multiple locations, you do not have to wait for inpatient care at Good Shepherd. Tell your discharge planner or care manager that you want "a referral to Good Shepherd,” and we will begin to arrange a transfer to a Good Shepherd location near you.
  3. MYTH: You can only access inpatient rehab services if you are hospitalized.
    You do not need to be a patient in an acute-care hospital in order to be admitted to an inpatient rehabilitation facility. Good Shepherd’s Second Chance Program is available to patients with chronic conditions (i.e. Parkinson’s disease, multiple sclerosis, post-stroke, etc.) who want to increase function and independence. The admissions process begins with an outpatient evaluation from a Good Shepherd physician.
  4. MYTH: You will need to pay for your own transportation.
    Ambulance services are typically covered by insurance. Our Admissions Navigators will walk you through your coverage and alternative options and ensure transportation costs are not a barrier to your optimal recovery. Although an ambulance ride may seem daunting, your recovery is more important than convenience.
  5. MYTH: You already made a decision, so it’s too late to change your mind.
    It is never too late to ask for a transfer/referral to Good Shepherd. Time is precious, especially following a stroke or other brain injury, spinal cord injury or multi-trauma. If you are not happy with the care you are receiving elsewhere, call us.
  6. MYTH: You need to choose a rehab provider from the list provided by your care manager/discharge planner.
    You have a right to choose your rehab provider. If you do not see Good Shepherd on the list of rehab providers given to you by care manager/discharge planner, ask for a referral to Good Shepherd.
  7. MYTH: Good Shepherd will push you too hard.
    Good Shepherd offers an intensive rehab experience (3 hours a day, 7 days a week) to maximize your recovery, but we also adapt your schedule and activities to match your abilities, goals, preferred pace and comfort level. Your daily schedule will include a visit with the rehabilitation physician leading your care team as well as physical, occupational, aquatic and/or speech therapies. Therapies are scheduled throughout the day to ensure you receive enough rest – a crucial component of your recovery.
  8. MYTH: Good Shepherd won’t take you over the weekend.
    Following an injury or illness, we want to begin your recovery the moment you are ready to be discharged to a rehabilitation facility; therefore, Good Shepherd admits patients 7 days a week, 365 days a year.
  9. MYTH: Your primary care physician and/or other specialists can’t follow your progress.
    More than 400 providers have medical staff privileges at Good Shepherd, so our doors are open to your other medical specialists if they choose to visit you during your stay. In addition, Good Shepherd will share regular updates on your progress, including a full discharge summary, which can be uploaded into your medical record.
  10. MYTH: It is safer to stay at the acute care hospital.
    Good Shepherd has internal medicine and physical medicine and rehabilitation doctors available 24 hours a day, 7 days a week to provide you with excellent medical care.

You have a choice when it comes to rehabilitation providers, so why would you settle for less than world-class rehab care? Call Good Shepherd. Our compassionate and knowledgeable Admissions Navigators will:

  • Help you overcome barriers
  • Answer your questions
  • Provide a free, no-obligation consultation and/or a tour of our facilities
  • Work with your insurance company to advocate for authorization; and
  • Walk you through the admission/transfer process step-by-step.

Call 610-776-3242 or fill out this form to be connected to an Admissions Navigator.

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