You are here
Questions for Choosing A Rehabilitation Provider
Choosing a rehabilitation provider is one of the most important decisions made by (or for) a patient after a catastrophic injury like a stroke, brain injury, spinal cord injury or multi-trauma. With various levels of rehabilitation care available at nursing homes, hospitals and specialized rehabilitation providers like Good Shepherd Rehabilitation Network, the choice can be confusing – and life changing.
“If you do not receive the right type, amount or level of rehabilitation care, recovery can be delayed or limited,” says Frank Hyland, vice president, Rehabilitation, and administrator, Good Shepherd Rehabilitation Hospital. “Understanding the difference in care and services offered by each provider will allow you to work with your doctor to make the best decision to go beyond physical and cognitive limitations.”
Questions for Choosing A Rehabilitation Provider
- Is the inpatient facility’s care overseen by physical medicine and rehabilitation (PM&R) physicians, who are specially trained in a specific area of rehabilitation medicine?
- Do physician, physician assistants and nurse practitioners see patients at the inpatient facility every day?
- Do the physicians follow the patient throughout recovery – from inpatient to outpatient and beyond?
At Good Shepherd Rehabilitation Network (GSRN), our highly experienced PM&R physicians are specially trained and certified in stroke, brain injury, spinal cord injury, amputation and other neurological and orthopedic conditions. Internal medicine physicians oversee the medical care of our patients and are on the inpatient floors every day. Our PM&R physicians follow patients through inpatient and outpatient care and through a lifetime of follow up.
- Do the facility’s nurses specialize in rehabilitation?
Good Shepherd has the most certified rehabilitation registered nurses (CRRNs) in the region. This special certification makes GSRN’s nurses better equipped to provide outstanding care to patients with catastrophic injuries or illnesses.
- Do the therapists hold specialized certifications in vision therapy, Pilates, neurorehabilitation, orthopedics, women’s health, etc.?
- Will your therapy be in a group setting or will you have one-on-one attention from your therapists?
Good Shepherd has the most therapists in the region with specialty certifications, meaning they are better educated and experienced in specific therapies and treatment options for catastrophic care. Many are leaders in their field of expertise, speaking at conferences and national events. GSRN does not offer group therapies, rather it provides personalized care plans and one-on-one sessions with a therapist.
Customer Service and Compassionate Care:
- Does the facility share its customer service scores and are they consistently high?
- Is the facility well known for treating each patient with compassion?
Outstanding customer service and compassionate care are two of the hallmarks of Good Shepherd’s care. Good Shepherd has consistently high customer satisfaction scores (measured through Press Ganey) and posts those scores in brochures and on its website.
Specialized Programs and Services:
- Does the facility offer services beyond general physical and occupational therapy?
- Does the inpatient facility provide three or more hours a day of therapy?
- Does the facility offer speech therapy, recreational therapy and specialized programs such as locomotor (gait lab, Ekso exoskeleton, ZeroG, etc.), vision, bowel and bladder, neuropsychology, vestibular/balance (Bertec balance system, etc.), Pilates, aqua therapy and Interactive Metronome?
- Is the facility nationally recognized for its use of rehabilitation technology combined with hands-on care?
- Does the facility offer support services, such as support groups, family education and transportation coordination?
Good Shepherd has more specialized programs and services than any other rehabilitation provider in the region. Offering a full line of care (inpatient, outpatient, physician services, support services) to its patients, Good Shepherd is nationally known for bringing new treatment and recovery options to its patients. GSRN's inpatient programs provide patients with therapy 6 to 7 times a week for an average of 16.5 hours per week.
- How quickly do the facility’s patients gain function or recover?
- How many of the patients leave the inpatient setting for home (versus a nursing home)?
- Does the facility have functional outcomes (for its patients) that exceed the regional and national averages?
Good Shepherd’s patients have very good return of function (overall) and go home more frequently in less time when compared to regional or national rehabilitation centers. That means that fewer Good Shepherd inpatients go to a nursing home and more have a better recovery.
- How long has a facility offered specialized rehabilitation care?
Good Shepherd opened its doors in 1908 as a home for children and adults with disabilities. Therapy was part of the initial services offered, and the Good Shepherd Rehabilitation Hospital opened in Allentown in 1967.
By combining hands-on therapy with leading-edge rehabilitation, Good Shepherd maximizes recovery for people who have had a stroke. A specialized medical team for inpatient and outpatient stroke care includes physicians, rehabilitation nurses and therapists.
Accessing Good Shepherd’s Services
A patient in an acute-care hospital (or a family member) should ask his/her nurse or doctor to send a Good Shepherd liaison to the hospital room to discuss a recovery plan and care options. Patients who are at home or in a nursing home should call 1-888-44-REHAB (73422).
Patients who need physical, occupational or speech therapy should ask their primary care physician for a referral to Good Shepherd. To select a convenient Good Shepherd Physical Therapy location, visit our interactive location finder or call 1-888-44-REHAB (73422)
Patients who would like to be evaluated by a physical medicine and rehabilitation physician should call 610-776-3278.
For general Good Shepherd information:
Call 1-888-44-REHAB (73422) or contact us online today.