Privacy Statement, Joint Commission Public Notice & Non-Discrimination Policy


Click here to read Good Shepherd's notice of privacy rights.

Click here to read Good Shepherd's notice of privacy rights in Spanish.

If you have any questions about this notice, or to obtain a copy of this notice, please contact our privacy specialist, Director of Quality and Regulatory Compliance, 850 S. Fifth Street, Allentown, Pennsylvania 18103-3295; (610)-778-9266.


The purpose of the survey is to evaluate the organization’s compliance with established Joint Commission standards. The survey results will be used to determine the terms and conditions under which accreditation should be awarded to the organization.

Joint Commission standards deal with organizational quality of care issues and the environment in which care is provided. Anyone believing that he or she has pertinent information about such matters may request a Public Information Interview with the Joint Commission’s field representatives at the time of survey. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. The request should indicate the nature of the information to be provided at the interview.

Please address written requests to:

Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Or Fax your request to 630-792-5636
Or E-mail your request to: complaint@Joint
Or you may call the Joint Commission directly at 1-800-994-6610.

The Joint Commission will acknowledge such a request in writing, or by telephone, and will notify Good Shepherd of the request for any interview. Good Shepherd will then notify the interviewee of the date, time and place of the meeting.


In accordance with the Federal Civil Rights Act and the Pennsylvania Human Relations Act, October 27, 1955, P.L. 744, as amended, the following statement can be regarded as policy:

“Good Shepherd has agreed to comply with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act, and all requirements imposed pursuant thereto, to the end that no person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, handicap, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to, discrimination in the provision of any care or service.”

The non-discriminatory policy of Good Shepherd applies to patients, residents, clients, physician, employees and volunteers.  Under no circumstance will the application of this policy result in the segregation or re-segregation of buildings, wings, floors, and rooms for reason of race, color, national origin, ancestry, age, sex, religious creed, handicap or disability.