Long-Term Care at Good Shepherd Achieves Top Rating from U.S. News & World Report

Since its founding in 1908, Good Shepherd has had a long-standing tradition of providing outstanding residential care to people with disabilities. Good Shepherd’s two long-term care facilities – the Conrad W. Raker Center in Allentown and the Good Shepherd Home – Bethlehem – have earned U.S. News and World Report’s Best Nursing Homes highest rating – five stars – four years in a row.

Quality care also is reflected in a variety of other measurements, including:

  • Resident satisfaction scores consistently at 90 percent or higher
  • Pressure ulcer rates well below the state benchmark
  • Low rate of acute care admissions/re-admissions

These statistics are especially remarkable given the severity of the conditions of the residents we care for at our two long-term care facilities, including those with traumatic brain injury, spinal cord injuries, muscular dystrophy, spina bifida, multiple sclerosis and cerebral palsy.

Our interdisciplinary team, under the leadership of Joe Shadid, MSN, MBA, RN, NHA, in Bethlehem, and Fran Iannaccone, MS,  RN, CRRN, NHA, in Allentown, works together to provide a high standard of clinical care as well as to ensure a warm environment for the 159 residents who call Good Shepherd home. Our medical staff excels in the delivery of comprehensive  care, and through exceptional medical management has reduced the need to return our residents to acute care hospitals.

The team members address residents’ skin and wound care, nutrition, respiratory and swallowing difficulties, medication management, social needs and more.  When hired, employees undergo an extensive orientation process that exposes them to all aspects of resident care in addition to their own role.  The care is multidisciplinary in nature and is delivered in accordance with evidenced based clinical practices.

Our long-term care staff are educated, trained and/or certified in many areas, including assistive technology, rehabilitation nursing, wound care, MS care, lymphedema management, cognitive therapy, massage and myofascial release and horticulture therapy.

Beyond meeting the medical needs of residents, staff members go one step further and provide another level of care that is less tangible, but just as important. Staff members strive to create an environment that is a home away home.

Staff members treat residents like they are members of their own family. They have accompanied them on honeymoons, cruises and overnights to family homes, athletic events, and share other celebrations with residents, including the annual balls, family picnics and holiday events.

Our team is always eager to try new things to give our residents the potential to reach their highest level of function and quality of life.  Programs are tailored to the needs and interests of our residents, including fitness groups, community integration programs, adaptive gardening and therapeutic art/drama programs. We also implement innovative technology for computer access, mobility and communication.

The dedication of our long-term care Associates in providing high quality, compassionate care is certainly evident when you walk in our doors and see our residents engaged in a variety of activities, from gardening to singing. We are honored to receive a five-star rating from U.S. News & World Report, and we are equally honored to receive consistently high resident satisfaction scores.

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