John Kristel, MBA, MPT's blog

Focus on Patient Satisfaction

Patient SatisfactionLike many health-care organizations, Good Shepherd measures our customer service performance using Press Ganey®, an independent research tool. The survey we use is fairly common, but the scores we receive are anything but typical.

Good Shepherd Is a Destination for Recovery

Good Shepherd Rehabilitation Network (GSRN), headquartered in Allentown, Pennsylvania, has become a destination for hope and healing for those who suffer spinal cord injuries, brain injuries, strokes and other neurological conditions.

Giving Thanks

John KristelI have so much to be thankful for this holiday season. First and foremost, I’m thankful for my supportive family. When I was presented with the opportunity to take the helm at Good Shepherd Rehabilitation Network – to make a difference in the lives of people with disabilities – my wife and three children were eager to join me and to begin a new chapter.

Good Shepherd Pediatrics: Mission Critical

PediatricsAs a father of three, I understand the importance of easy access to world-class pediatric services. At Good Shepherd Rehabilitation Network (GSRN), our pediatric services include inpatient and outpatient rehabilitation and specialized care for children with developmental and physical disabilities. These services are nothing short of mission critical.

Nurturing Innovation

One of the strengths that drew me to Good Shepherd Rehabilitation Network was the organizational culture. Each staff member is ingrained with a high level of compassion and spirit of innovation that have become the calling cards of the Good Shepherd brand.

People Are Priority One

John KristelIf you have ever started a new job, you know that the first 90 days are like trying to drink water from a fire hose. You receive massive amounts of information and introductions that are nearly impossible to digest. To succeed, you have to set priorities – focusing on what needs to be addressed first.

Why Good Shepherd? Why Now?

John KristelSince being named President & CEO of Good Shepherd Rehabilitation Network, I’ve received a number of supportive inquiries from friends and family, colleagues and other health-care executives. Most of the questions I received are a variation of the same theme – Why Good Shepherd? And, why now?

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